Bet Website FAQ — Answers to all your questions In one place

Bet website offers two types of daily rewards:

1. Daily Sign-In Bonus: Logging in every day automatically adds a small bonus or free spins to your wallet. Log in for 7 consecutive days and you'll receive a special reward on the seventh day — typically a ৳50–৳200 bonus or 10–30 free spins.

2. Free Spin Events: To get free spins on a specific slots game Latest Promotions page to see which games have free spins available and their expiry dates. No separate registration is needed — just log in, open the promotional game, and free spins will be credited automatically.

Please note that winnings from free spins are credited to your bonus balance and typically require 1–3x wagering before they can be converted to real money.

By default, bet website displays Decimal Odds format — it's the easiest to understand. Odds simply tell you: if you stake 1 BDT and win, how much will you receive in total.

Example:

• ›Odds 1.85 → Win on a ৳100 bet and you'll receive ৳185 (profit: ৳85)
• ›Odds 2.40 → A winning BDT 100 bet returns ৳240 (profit: ৳140)
• ›The higher the odds, the less likely the outcome — but the greater the potential payout.

From Settings, you can also Fractional or American (Moneyline) format as well. Once you enter your stake in the betslip, the potential payout is calculated and displayed automatically.

Follow the steps below to enable Two-Factor Authentication on your bet website account:

1. Log In and click the profile icon in the top right corner.
2. Settings → Security section.
3. "Two-Factor Authentication" Find the option and click the "Enable" button.
4. Choose a method: SMS OTP (a code will be sent to your mobile) or Authenticator App।
5. If you choose SMS, a 6-digit code will be sent to your registered number — enter it to confirm.
6. Once enabled, any login from a new device or location will require an OTP.

Once enabled, no one can log in without an OTP — even if they know your password. We strongly recommend keeping this on at all times.

KYC stands for Know Your Customer — meaning verifying the identity of a user. bet website follows international KYC standards — it's not mandatory at sign-up, but is required for large withdrawals or to unlock higher VIP levels.

What you'll need:

• ›Identity document: A clear photo (front and back) of your National ID (NID), passport, or driving licence.
• ›Proof of address: Bank statement or utility bill (issued within the last 3 months).
• ›Selfie: A selfie holding your NID.

How to deposit: Log in → Profile → KYC Verification → Upload your photo. Approval typically takes Within 24–48 hours verification is complete. You'll receive an email and SMS notification once approved.

Bet website has three support channels:

1. Live Chat (fastest): Click the chat icon at the bottom right of the website or app. 24/7 Support is available in Bengali. Most common issues can be resolved 2–5 minutes .

2. Email Support: support@betwebsite.app Write to us at the address with full details. Typically within Within 12–24 hours to respond. For complex issues or document submissions, use email support.

3. FAQ & Self-Service: This page covers most common questions. Use the search box to find answers quickly with a keyword.

During festivals or major matches, Live Chat response times may be longer — in that case, email is the better option.

At the top of your dashboard after logging in My Account There are two important sections in the menu:

1. Betting History: You can view every bet you've placed — which match, the stake, the outcome, and how much you won or lost — all sorted by date. Use the filters to narrow down records by sport or time period.

2. Transaction History: Full details of every deposit and withdrawal are shown here — date, amount, payment method, and status (successful / pending / cancelled). For any transaction query, share the transaction ID with support for a quick resolution.

The same view is available on the mobile app — Profile → History section.